Shipping and returns
SHIPPING POLICY
Québec / Canada
Industria ships orders throughout Canada. Certain conditions may apply to specific locations. Shipping fees vary by province. Orders are shipped Monday through Friday, excluding statutory holidays. Applicable sales taxes are calculated based on the destination province. We are unable to combine separate orders; therefore, shipping charges, where applicable, will apply to each order individually.
Orders are typically processed within 24 to 48 business hours after payment has been received. Processing times may vary depending on product availability. Please note that this processing time does not include shipping time, which varies based on your location and the carrier selected. While we make every effort to process orders promptly, we cannot guarantee carrier delivery times.
If your shipment experiences an unusual delivery delay, please contact us at [email protected] so that we can follow up with the carrier on your behalf. Please note that additional delays may occur during the investigation process.
All orders are shipped with a tracking number. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. You can use this tracking number to monitor the status of your shipment at any time.
Due to factors beyond our control, Industria cannot be held responsible for any loss, theft, or damage to a package that has been left in a mailbox or outside your residence by the carrier.
If the carrier is unable to deliver your package as scheduled, it will be redirected to the nearest post office or designated pickup location. If you receive a delivery notice, please follow the instructions provided to collect your package.
Please note that you have a maximum of 10 business days to pick up your package. After this period, the package will automatically be returned to us. We will then cancel and refund your order, less the return shipping charges incurred to have the package sent back to our facility.
In the event that an item is out of stock, we will notify you by email and provide you with the applicable estimated delivery timeframe.
GARANTEES
NO EXCHANGES | NO REFUNDS
For hygiene reasons, all sales of hair care products, brushes, nail polish, hair extensions, and electrical styling tools are final.
All merchandise sold as "sale" or "promotional" items is considered final sale and is not eligible for exchange or refund. Consumable products are not eligible for exchange.
DYSON SUPERSONIC PRODUCTS
ALL DYSON SUPERSONIC® PRODUCTS ARE FINAL SALE AT ALL TIMES, WITHOUT EXCEPTION.
Electrical Styling Tools
WE DO NOT OFFER A SATISFACTION GUARANTEE.
In the event of a manufacturing defect, we will honour the manufacturer's warranty on all electrical styling tools and replace any product covered under the applicable warranty. The warranty applies only to products with defects that can be verified upon inspection. Damage resulting from misuse, improper handling, negligence, or accidental damage is not covered under the manufacturer's warranty.
The original packaging is required to qualify for a warranty replacement, without exception. To determine the warranty period applicable to your electrical styling tool, please refer to the original product packaging.
Please note that warranty claims are limited to the replacement of the same product only. Warranty coverage cannot be applied toward an exchange for a different product.
If you experience a problem with an item that is still within its warranty period, please contact us at [email protected]. Be sure to include your complete order information, along with a photo of the defective product and its original packaging.
We will respond to your email within five (5) business days of receiving your warranty request. If your claim is approved, you will be asked to return the defective item in its original packaging to the following address:
Industria Coiffure
8940 Champ d'Eau
Saint-Léonard, QC H1P 2Y8
Canada
We recommend using a trackable shipping service, such as Canada Post, UPS, or FedEx, when returning your product. This will allow you to monitor your shipment. Industria is not responsible for products that are lost or damaged while being returned to our facility.
Within five (5) business days of receiving your returned package, we will notify you by email regarding the status of your warranty claim. If your claim is approved, we will confirm by email that your replacement product has been shipped. Please note that any product found not to be defective will not be accepted under warranty and will be returned to you at your expense.
If your package was damaged during transit, please contact us at [email protected] and include your complete order information, along with photos of the damaged product and the packaging.
If you receive an incorrect item or if an item is missing from your order, please contact us at [email protected]. Any order discrepancies must be reported within ten (10) days of the delivery date. No exceptions will be made after this period.
Please note that if one or more items are refunded, shipping charges are non-refundable under any circumstances.
All products sold on this website are genuine and are sourced directly from each manufacturer's authorized distributor.
Industria assumes no liability for any allergic reactions or sensitivities resulting from the use of products purchased through this website. Customers are responsible for reviewing product ingredients and determining their suitability prior to use.
As we have no control over the use or application of hair colour products after purchase, we do not guarantee any specific results and cannot be held responsible for any undesired outcomes resulting from their use.
Packages Marked as "Delivered" but Not Received
All orders are shipped with an official tracking number through one of our trusted shipping partners (UPS, Purolator, GLS, Canpar, Canada Post, etc.).
If the carrier's tracking system confirms, through an official delivery scan and GPS coordinates, that your package was delivered to the shipping address provided, but you claim not to have received it, the incident is legally considered a theft of property from your private premises.
To qualify for a replacement shipment, you must file a theft report with your local police department (for example, an online report with your local police service) and provide us with the official police report number. Once our team has verified the report number with the appropriate authorities, we will ship a replacement order at no additional cost to you.
No exceptions will be made without a valid police report.